Shipping policy
Thank you for shopping with Dyer Watch. We are committed to delivering your order safely and efficiently to customers around the world.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Estimated Shipping Times
Delivery times vary depending on your destination. Estimated shipping times are:
- United States: 3–12 business days
- United Kingdom: 3–12 business days
- Europe: 5–15 business days
- Canada: 5–15 business days
- Australia & New Zealand: 6–15 business days
- Rest of the World: 5–20 business days, depending on the destination.
Please note that these are estimated delivery times and may be affected by customs clearance, weather conditions, carrier delays, local holidays, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your shipping destination and the selected shipping method. We may also offer free shipping promotions on eligible orders from time to time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active after your order has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order. Dyer Watch is not responsible for delays or lost shipments resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages
While we work with trusted shipping partners worldwide, unexpected delays may occasionally occur. If your package appears to be significantly delayed or lost, please contact our support team, and we will gladly assist you in resolving the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and its packaging so we can review your claim and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Dyer Watch
Email: Contact@dyerwatch.com
Phone: +971 56 240 2412